AfterShip Customer Service Team

AfterShip Customer Service Team

Our AfterShip Customer Service Team will be at the forefront of your eCommerce business. SmartParcel is a cloud-based solution for parcel monitoring and targeted customer communication during the eCommerce delivery process, backed up with a team to support the customer’s needs. Additional information required, complaints to be made, refunds demanded or any other inquiries can go through them.

The final mile delivery is a key component of the shopping experience. Customers require not only top-quality products, but also proactive customer service. With SmartParcel, you can communicate directly with your customers, rather than entrusting this to a courier or small package carrier.

With SmartParcel, online shops can control the post-purchase customer journey with unprecedented quality, without losing important customer touch-points. Customers are actively updated until receipt of their purchase, are informed about delivery problems and can be brought back into the web shop to improve customer retention and brand loyalty.

eCommerce Customer Support

As many as 30% of all online sales require eCommerce customer service support. An essential part of the overall customer experience, our outsourced ecommerce customer service is available on either a shared, or dedicated, basis.

Coupled with a full view of the supply chain, inventory levels and in-depth visibility of processed shipments in the small package networks, we manage customer communication and improve customer experience all the way through to final delivery or issue resolution.

  • Contract (dedicated) and multi-client facilities
  • All our advisors are trained specifically by you to your customer service standards
  • We can utilise or integrate with your own CRM, order management, payment gateways, and eCommerce software
  • Our multichannel contact platform seamlessly manages calls, emails, webchat and social media interactions
  • The same platform captures call outcomes and produces a range of reports to drive intelligence
  • We can offer cross-sell, up-sell and alt-sell services in line with your objectives
  • We can process returns, manage carrier claims, and handle complaints effectively

Ultimately, we are the voice of your brand and can be trusted as such to deliver a premium customer service experience.

Interested? Get in touch!

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